Hoorah!!!!!!!!!

oh yes the fixings arrived, mwahahah!

On Monday I set Rich on the job. I cannot believe that in this day and age a woman can complain until she's blue in the face but put a man on the job and it's sorted in 24 hours (give or take). Rich phoned the number on Monday and went through the mind-numbing process of explaining the problem all over again to some (no doubt) spotty lil oik on the other end of the line. It was most amusing... here are a few of my favourite parts.

Spotty lil oik (SLO for future ref.) : "Mr Savage, if you'll just let me speak...."

Rich: "No, I'm talking... you're listening, so shhhh."


SLO: "I'll get a manager to call you right back"

R: "No. That's not acceptable. My wife phoned you a ridiculous number of 8 times on Friday because nobody from your office phoned her back. Now, go and get your manager out of his smoke room and I will hold while you do that."

R: "Shall I come to your offices and package the parts and post them to myself if you're short staffed?? OR... I could come to your furniture department and fashion them myself - it would still be quicker and I don't do metal work!!"


R: "Your 28 day delivery period expires tomorrow by which time you will be in breach of contract, I am willing to give you an extra day or so to remedy this but I want written confirmation from you that this will be sorted out by the end of this week or I will hire a van, load up your sofas and bring them to your office's in Leeds and THEN I will charge you not only for the van but for my time too...so again, I want written confirmation..."

SLO: "We can't do that I'm afraid"

R "I am not in receipt of my order, I paid a large amount of money for a product and I have not received what I ordered in full within the 28 day delivery period, you do understand that by this time tomorrow you are in breach of contract yes? I am being lenient by giving you extra time and do not think that it is asking too much to have it confirmed in writing..."

SLO: "We don't have the facility to do that Mr Savage.."

R: (this is my total favourite ever...) : "Do you not have a pen and paper or is it just that you don't know how to use them???


I think the coffee came out of my nose on that one..... hehehehe anyway there were plenty more but I can't remember it all.. no doubt Rich will have some more to add...

I have to admit he was brilliant and of course they arrived the next morning so now all I have to do is write a letter of complaint to the company and see what happens net... I might get the delivery charge back at least...lol